Creating Collaboration from Conflict

Successful teams are comprised of self-aware individuals who understand their strengths and weaknesses. They know what motivates them and others and recognize how their interactions are interpreted. Dr. Snyder’s Conflict Assessment and Coaching services teach critical skills for team building, leadership development, sales and customer relationship training, career development and conflict resolution.

At the onset, Dr. Gilmore carefully selects the appropriate assessment to provide insight into the ways individuals think and act, whether in a team setting or working on their own. Assessments include:

• Conflict Dynamics Profile (CDP)®
• Kilmann Diagnostics®
• Style Matters: The Kraybill Conflict Style Inventory®
• Strengths Deployment Inventory (SDI)® 

Dr. Snyder synthesizes information provided by the assessments to tailor the appropriate strategy for the given situation, whether in a group setting or one-on-one. This strategy is then utilized to build stronger relationships within the team by enhancing their understanding and appreciation of one another and advancing their emotional intelligence.

As a result of working with Dr. Snyder, clients have a better understanding of themselves so they may use their strengths to their full advantage and identify skill sets that need to be enhanced.

Contact her today to get started.

Dr. Snyder’s training includes the following workshops, which she customizes to address the needs of each individual group. She also develops personalized topics based on your organization’s needs. Workshops include:

• Navigating Difficult Conversations -“It is not what you say, it is how you say it.” The wrong approach to difficult conversations can cause significant damage in both personal and professional relationships and can ultimately escalate conflict. This highly interactive workshop utilizes proven techniques to teach you how to develop communication competence and navigate difficult situations confidently. Learning the tactics to manage your own emotions during high heat moments will help you to de-escalate tense situations, leading to constructive outcomes.
• Conflict Management for Leaders – Workplace conflict has been known to interfere significantly with productivity, morale and creates a toxic environment that hinders innovation and decreases revenue. This interactive workshop will create awareness about the human and financial costs of workplace conflict and teach you how to develop a conflict competent approach to leadership. At the end of the workshop, you’ll know how to deal with highly conflictive personalities, build collaboration, increase your emotional intelligence and communicate in a style that gets results.
• Effective Customer Communication – Organizations that can turn an angry client into an advocate create long-term success for themselves. In this interactive workshop, Dr. Snyder will teach you to turn difficult conversations into a competitive advantage. From diffusing the situation to techniques on keeping your cool, the course is helpful for customer service professionals in banking, retail or any public-facing position.
• Maximizing Differences: How to Capitalize on Diversity in Your Organization – Conflict can begin with a lack of true understanding about differences in identities related to race, culture, gender, and generational differences. This course expands from what is typically in diversity training by creating opportunities to bridge divides, learn strategic communication tools, promote understanding and maximize differences, rather than simply tolerating them. 
• Emotionally Intelligent Leadership – Many leaders have exceptional talent in one area, but lack the interpersonal skills that successfully close deals, maintain relationships with customers, and inspire employees and peers. Numerous studies demonstrate that leaders with strong emotional intelligence propel and organization’s success. Drawing from critical research, workshop participants will gain crucial skills that will maximize their abilities as leaders and grow their emotional intelligence.  

Schedule your customized training session today.

Dr. Snyder’s facilitation skills give groups that are having challenges communicating around difficult issues the ability to understand one another’s perspective, overcome obstacles and communicate effectively and productively. This facilitation will foster enhanced collaboration and teamwork. Whether the conflict is overt or under the surface, Dr. Snyder’s facilitated dialogues help individuals gain a better understanding of team dynamics and nuances in a manner that brings groups together in a cohesive and lasting manner. 

Throughout her career, Dr. Snyder has helped groups globally build understanding around highly divisive issues, leading to stronger outcomes and transformed relationships. From corporate teams, community members, law enforcement, congregations with internal conflict, homeowners associations, university housing authorities and students, she has helped build understanding and create positive change.

Contact Dr. Snyder today to plan your group facilitation.

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Learn what Dr. Gilmore has to say to your group.

When you invest time and money in an organizational retreat, you want an event that achieves results, brings out the best in the team, and sets the stage for the future of your organization. Working with Dr. Betty GIlmore to design and facilitate your retreats will help you clearly outline your purpose and develop a strategy that engages all players.
Dr. Gilmore’s 5-part process will guide the way to a powerful retreat:

Step 1: Define the goals of the retreat.
Step 2: Get a comprehensive understand your organization’s culture, and the team and any issues occurring. Dr. Gilmore frequently conducts surveys and assessments of the attendees prior to the event to get the most out of the time you have set aside.
Step 3: Plan the activities. Dr. Gilmore pulls together interactive sessions, tools and dialogues to meet your team goals.
Step 4: Get your agreement.
Step 5: Implement.

In a team setting, Dr. Gilmore uses the insights provided by the assessments to build stronger relationships within the team by enhancing their understanding and appreciation of one another. When working one-on-one coaching, Betty helps her client better know themselves so they may use their strengths to their full advantage and compensate for their shortcomings.

Contact Dr. Gilmore and start planning your retreat today.